There are many ways to resolve conflicts – surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame


Online or In-House


  • Understand difference between hearing and listening
  • Know ways to improve verbal skills of asking questions and communicating with power
  • Understand non-verbal communication and how it can enhance interpersonal relationships
  • Identify skills needed to start a conversation and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names and managing situations when you’ve forgotten someone’s name
  • Understand how seeing the other side, building bridges and giving in can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one’s opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive


This course is designed to benefit all staff.

COURSE FEES: R9500.00 | US$450.00 per person

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